Laundry Bag Purchase Policy (No Refunds)

All laundry bags and starter kits purchased through Loadrunners are final sale and non-refundable.

No Refunds or Exchanges

Due to the nature of our services and the use of laundry bags for personal items, we do not offer refunds or exchanges on:

• Laundry bags

• Starter kits

• Replacement bags purchased due to wear, damage, or loss

Quality Assurance

We ensure that all laundry bags and kits are inspected before delivery. If you receive a defective or incorrect item, please contact us within 48 hours of delivery at support@loadrunners.co, and we will review the issue.

Replacement Policy

Laundry bags may need to be replaced over time due to normal wear and tear. Replacement bags can be purchased at any time and:

• Delivered with your next scheduled service, or

• Shipped separately (additional fees may apply)

Customer Responsibility

Customers are responsible for:

• Proper use and care of their laundry bags

• Reporting any issues within the stated timeframe

• Replacing lost, stolen, or heavily damaged bags

Contact Us

If you have any questions regarding your purchase, please contact:📧 support@loadrunners.co

Shipping Information – Laundry Bags & Kits

At Loadrunners, we provide each member with a laundry bag and starter kit as part of their service. Over time, normal wear and tear may require a replacement. The following outlines our shipping process for replacement items.

Replacement Orders

If your laundry bag or kit needs to be replaced due to wear and tear, you may request or purchase a new one through your account or by contacting us at support@loadrunners.co.

Processing Time

All replacement orders are processed within 1–3 business days after purchase or confirmation.

Delivery Method

Replacement laundry bags and kits are delivered using one of the following methods:

• During your next scheduled pickup or delivery (recommended & free)

• Standard shipping via carrier (if immediate replacement is needed)

Shipping Time

• Local Delivery (with service): Delivered on your next scheduled service day

• Standard Shipping: Typically arrives within 3–7 business days

Shipping Fees

• Free when added to your next scheduled service

• Shipping fees may apply for separate or expedited delivery requests

Expedited Shipping

If you need your replacement urgently, expedited shipping options may be available for an additional fee. Please contact us to arrange faster delivery.

Condition & Responsibility

• Normal wear and tear is expected with regular use

• Damaged, lost, or heavily soiled bags may require a replacement purchase

• Loadrunners is not responsible for damage caused by misuse or improper handling

Questions or Requests

For replacement requests or questions about your order, contact us at:📧 support@loadrunners.co